Fai crescere la tua carriera e il tuo potenziale in CBRE

This role is a critical and key role that focuses on problem solving, proactive communication and client relationship management. It focuses on supporting and expanding key relationships- internal and external, while collaboratively managing the site with regional/global team and the support from Japan Platform team. Key skills required are a strategic mindset, deep understanding of the overall facilities management, and a commitment to high-quality customer service. This role will also program manage key deliverables supporting projects in alignment with RDC and overlook FM operations of Japan with a total of 9 offices.

Employee Experience & Workplace Environment:

• Manage workplace experience to foster a positive, productive, and engaging environment for employees.
• Ensure that office facilities are well maintained and conducive to employee well-being, comfort, and collaboration.
• Partner with client to support employee needs regarding workspace setup, access to amenities, and overall office atmosphere.

Client Relationship Management:

·        Build and maintain strong relationships with existing clients, serving as the main point of contact. Understand client’s objectives, needs, and challenges to provide effective solutions.

Leadership & Team Management:

• Lead a team of facilities professionals, providing guidance and support in managing day-to-day operations and projects.
• Foster a collaborative and positive work environment for the facilities team, encouraging a focus on improving the employee experience through exceptional service delivery.

Account Management:

Collaborate with cross-functional teams including Finance, HSE, Engineering and project management to meet client expectations.

Strategic Planning:

·        Plan, develop and execute strategic plans for client, aligned with their short-term and long-term business goals.

·        Identify opportunities and provide innovative solutions to enhance client portfolios.

Vendor Management:

·        Manage vendors and ensure good relations while holding them accountable to getting things done.

Financial Management:

·        Work closely with finance teams to ensure accurate billing, invoicing, and financial reporting for clients.

·        Monitor budgets, expenses, and cost-saving initiatives to maximize client value.

Contract Management:

·        Lead negotiation processes with vendors, and partners to secure favorable terms for clients.

·        Oversee contract management, ensuring compliance with legal and regulatory requirements.

Reporting and Communication:

·        Provide regular status updates and performance reports to clients, addressing any concerns or issues promptly.

·        Effectively communicate project progress, milestones, and potential risks to stakeholders. Lead weekly operational calls.

Qualifications

Education:

Bachelor’s degree in Facilities Management, Business Administration, Engineering, or a related field.

Certifications in Facilities Management (e.g., CFM, LEED, IFMA) preferred.

Experience:

• 7+ years of experience in facilities management, with at least 3 years in a senior or managerial role focused on office spaces and employee experience.
• Proven track record in creating and managing employee-centric office environments.
• Experience in working cross-functionally with HR, IT, and senior leadership to improve employee satisfaction.

Skills & Abilities:

• Strong leadership and interpersonal skills, with a focus on team collaboration and employee engagement.
• Expertise in creating and managing employee well-being programs and workplace enhancements.
• Excellent communication, negotiation, and project management skills.
• Knowledge of smart office technologies, building management systems, and sustainability practices.
• Analytical mindset, with the ability to assess employee feedback and translate it into actionable improvements.

Work Environment:

• Primarily office-based with occasional site visits to different facilities or off-site locations.
• Flexibility in working hours may be required, especially during office redesigns, moves, or events.

Compensation & Benefits:

• Competitive salary based on experience.
• Opportunities for professional development and certification.

Equal Opportunity Employer:

CBRE CMS is an equal opportunity employer. We are committed to fostering an inclusive and diverse work environment where all employees can thrive.

勤務地：六本木（六本木駅から徒歩５分弊社クライアント先オフィス）

勤務時間：9:00-18:00 (週１回の在宅勤務可能）

メンバー：2名（六本木拠点）＋ 他拠点 3名

ダイレクトレポート：５名（派遣社員を含む）

レポート先：Country Account Manager 

面接回数：2~3回 + リファレンスチェック